● Razorpay TEST
CUSTOMER SUPPORT / CASE #42

Good support.
Safer refunds.

Review the request, approve the resolution, and follow every action.

◇
Enforced at executionScope and amount checked by AgntID
✓
Normal refund limit₹500 per call
◷
Approval window5 minutes single use
↗
Last checked ticket balanceNot checked
ACTIVE SUPPORT CASEDamaged delivery
AS

Alice Sharma

Order NS-1042 · Customer identity simulated

NORMAL PRIORITY
▧
Northstar desk lampDelivered with a cracked shade · 1 item
₹5,000Test payment
Authorized paymentWaiting for payment
The real-world task

Offer a partial refund for the damaged item. Customer messages can request an action; only policy and a matching operator approval can authorize it.

Prepare a resolution

Proposal first

Choose a scenario or write the customer’s request.

Preparing a recommendation only reads the payment. An operator must review and execute the saved action.

Latest activity

ACTUAL RESULTS
◇

Ready when you are

Run a request to see the action, the decision, and the payment result.

Review & resolve

Operator decision
Advanced · replay approval

Replay lab approval

Application gate

Grant one exact refund on Alice’s ticket. The model cannot create this evidence.

BOUND TOTicket #42 · Exact-approved refund—
No active approval

₹1–₹1,000 · expires in 5 minutes · new approval replaces the old one. Runtime policy still applies.

Runtime replay lab Test policy boundaries →
CONTROLLED VALIDATION

Runtime replay lab

Explicit tool call · not LLM output

Prove what happens when an agent attempts an unsafe action, regardless of its reasoning.

3-MINUTE WALKTHROUGH

Show the boundary, then the proof.

  1. Start with the case. Alice asks for a partial refund on a damaged lamp. Show the permitted payment and ₹500 limit.
  2. Show the contrast. Open Before & after. The unprotected ₹1,000 call executed; the protected call was blocked.
  3. Inspect the evidence. Select a blocked call. Explain the amount or payment constraint.
  4. Show approval integrity. Approve one exact amount and run the exact-approved tool. Replay without approving again to demonstrate consumption.

Refunds execute against Razorpay TEST. Check the remaining balance before another demonstration.